Effective Date: 15 May 2026
1. Introduction
These Terms and Conditions apply to services provided by Stoke Digital Limited (“Stoke Digital”, “we”, “our” or “us”).
These website Terms are intended to provide general terms governing engagement with Stoke Digital. Specific commercial arrangements, pricing, payment terms, deliverables and service scopes may be separately agreed in proposals, contracts, onboarding documents, statements of work or invoices, which will prevail where inconsistent with these website Terms.
2. Services
Stoke Digital provides digital marketing, advertising, ecommerce consulting, reporting, analytics, automation, creative, artificial intelligence assisted workflows and related consulting services.
3. Third Party Platforms and Integrations
The client authorises Stoke Digital to access and connect relevant third party systems and software platforms reasonably required to provide services.
These may include:
- Shopify;
- Meta platforms;
- Google Ads;
- Google Analytics;
- Klaviyo;
- TikTok;
- Pinterest;
- LinkedIn;
- YouTube;
- CRM systems;
- ecommerce platforms;
- reporting and attribution tools;
- automation software;
- email and SMS marketing platforms;
- artificial intelligence tools; and
- other third party marketing, advertising, analytics and reporting platforms.
Third party platforms operate independently from Stoke Digital and remain subject to their own terms, policies and operational practices.
4. Artificial Intelligence and Automation Tools
Stoke Digital may use artificial intelligence and automation tools including ChatGPT, Claude and similar commercial AI platforms in connection with providing services.
These tools may assist with:
- reporting;
- campaign analysis;
- strategic insights;
- workflow automation;
- content drafting; and
- operational efficiencies.
Where reasonably practical, Stoke Digital aims to use reputable commercial or premium-tier providers with enhanced privacy and security protections.
However, the client acknowledges and agrees that:
- Stoke Digital does not control third party AI providers;
- third party providers may modify their systems or policies at any time;
- data processed through third party platforms may be stored or processed overseas;
- no online system can guarantee absolute confidentiality or security; and
- Stoke Digital is not liable for outages, platform changes, security incidents or failures of third party providers beyond Stoke Digital’s reasonable control.
5. Client Responsibilities
The client agrees to:
- provide accurate and lawful information;
- comply with platform policies and applicable laws;
- maintain ownership or rights to supplied materials;
- maintain backup copies of important data; and
- provide approvals and access reasonably required for the services.
6. Fees and Payment
Unless otherwise agreed in writing:
- fees are payable in accordance with applicable proposals, contracts or invoices;
- invoices may be issued in advance or monthly depending on the agreed service arrangement; and
- overdue amounts may incur recovery costs and interest.
Specific pricing, payment schedules, minimum terms, notice periods and invoicing arrangements may be set out separately in client contracts or proposals.
7. Confidentiality
Each party agrees to keep confidential information confidential except where disclosure is:
- required by law;
- necessary to provide services; or
- authorised by the other party.
8. Intellectual Property
The client retains ownership of its existing intellectual property and supplied materials.
Unless otherwise agreed in writing:
- Stoke Digital retains ownership of its systems, templates, methodologies, processes and know-how; and
- the client receives a non-exclusive licence to use deliverables created specifically for the client upon payment in full.
9. Limitation of Liability
To the maximum extent permitted by law:
- Stoke Digital does not guarantee specific commercial, advertising or marketing outcomes;
- Stoke Digital is not liable for platform outages, account suspensions, rejected ads, algorithm changes or third party failures; and
- Stoke Digital’s total liability relating to services is limited to the fees paid by the client for the affected services during the previous three months.
10. Termination
Unless otherwise agreed in writing, either party may terminate services by providing reasonable written notice.
Specific minimum terms, notice periods and termination rights may be separately agreed in client contracts or statements of work.
11. Governing Law
These Terms are governed by the laws of New Zealand.
12. Contact
Stoke Digital Limited
dk@stokedigital.co.nz